Tidewater, Oregon
2 comments
Not resolved

I ordered Chocolate Cosmo flowers from WholeBlossoms.com for my wedding and they were dead upon arrival. I contact them the next day to reconcile the situation and my complaint was completely dismissed by customer services.

I contacted their claims department via email the following week providing photos taken the day I contacted them via telephone, but have still not heard a response 3 weeks later.

I am upset as their website claims "satisfaction guaranteed" and they are assuming no responsibility for their product. When I finally called again to speak with the same bitchy customer service representative, she again dismissed my claim and told me that they had not received my email in their claims department.

Their company is completely disorganized and a sham sending out dead flowers to people on their wedding day. Additionally, they should be reported for posting false customer satisfactions on their website. Do not order flowers from this company unless you intend to be absolutely ripped off!

Monetary Loss: $142.

Had an Experience with Wholeblossoms?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
***ed off MOB
#287805

Too bad you didn't look for reviews about wholeblossoms.com before your wedding. There are plenty of stories just like yours all over the Internet. This company has a history of sending dead and damaged flowers and blaming it on the customer even when they are contacted immediately upon the delivery of the shipment.

Jackie
#226036

I am a florist by trade and too many consumers simply do not know how the floral industry works, whether with whole blossoms or any other wholesaler.all wholesalers require that photos be sent on the same day that flowers are received.

this prevents abuse within the industry. if you send photos days or weeks later, then there is no way to prove the photos were just taken. date stamps are not proof since you can backdate your camera. over time, the flower industry has seen too many florists using flowers then sending photos after the fact.

and so everyone now requires photos be sent at the time of delivery. i've worked with a floral wholesaler for many years (they only sell to licensed florists) and their policy is is stringent which requires photos immediately upon receipt and instead of refunding you, they just send you more flowers in their next shipment.

if you *** and complain, they won't sell you flowers again so florists have to put up with that ***.if you can't follow this policy, then i recommend you buy from your supermarket.

You May Also Like

FlowerShopping - Ordered flowers for funeral but got scammed FlowerShopping "Order #1740752. Complaint #983872. I ordered flowers on line for a funeral for a family member. I specifically looked for a local florist to avoid web scams. When searching their..." Read more Avasflowers - TERRIBLE FLOWER COMPANY EVER!!!!!! Avasflowers " Do not use this flower shop/company. I spent $250 for two orders that should have been a 1/3 of the cost. Plant photo was supposed to be an azalea..." Read more Proflowers - Delicate Moms Delight Arrangement Review Proflowers "Sent my dear mother flowers for mothers day and the flowers are skimmy and withered....i was so embarred when my mom sent me a picture of the flowers..." Read more Avasflowers - Ava's Flowers- Ordered flowers but didn't get what I paid for. Avasflowers "There should be a class action lawsuit against this establishment. They're stealing money from innocent people. I am still waiting for them to make things right. Mother's Day- Did not..." Read more Done Com - Done.com hires novices in houston. Terrible wrk.. Done Com "Done.com hires novices in houston. Terrible wrk.. I needed a sink drywall fixed & they sent a novice/ inexperienced guy. After I specifically asked to send me their best b/c..." Read more Top Turf - AWESOME ALL AROUND! Top Turf "I have had so many issues with my lawn from weeds to a fungus to mixed Bermuda and Fescue ! But Top Turf told me like that it would take..." Read more Pick N Save - Third Time is not a CHARM!!! Pick N Save "This comment is to inform everyone out there that the Green Bay, WI (on Lombardi) continuously sells spoiled food. This is the third time this year that I have shopped..." Read more Jessie Rayes Miniatures - Cake Ornament Sloppily Done and Crooked Business Jessie Rayes Miniatures "I chose Jessie Raye's Miniatures to do an ornament replica of my son and daughter-in-law's wedding cake, because of the intricacy and attention to detail shown in her sample pictures...." Read more