I ordered Chocolate Cosmo flowers from WholeBlossoms.com for my wedding and they were dead upon arrival. I contact them the next day to reconcile the situation and my complaint was completely dismissed by customer services.
I contacted their claims department via email the following week providing photos taken the day I contacted them via telephone, but have still not heard a response 3 weeks later.
I am upset as their website claims "satisfaction guaranteed" and they are assuming no responsibility for their product. When I finally called again to speak with the same bitchy customer service representative, she again dismissed my claim and told me that they had not received my email in their claims department.
Their company is completely disorganized and a sham sending out dead flowers to people on their wedding day. Additionally, they should be reported for posting false customer satisfactions on their website. Do not order flowers from this company unless you intend to be absolutely ripped off!
Monetary Loss: $142.